Ross Media provides services that you can count on after your closing hours. Our well-trained BDC representatives can also help when your staff is busy during the day. When you need the extra help and your staff are unavailable, our team will be standing by to provide the assistance you require.

We Take Calls When Your Staff isn’t Available

When your staff cannot answer the phone, we have you covered. Our highly trained professionals will be there to assist your customers so that your business thrives at all hours. We understand that your customers need help around their schedule, so we will be there when your staff can't be. Our coverages include:

  • • Using appointment driven phone scripts.
  • • English/Spanish BDC representatives.
  • • Handling your internet leads in under 5 minutes.
  • • Following a 10x day follow-up process which includes phone calls, emails, and text messaging.
  • • Striving to maintain an 18% or greater closing ratio of appointments made to leads received.
  • • Expert representatives trained in eLeads, Vinsolutions and Promax CRM systems.

 

Bilingual Coverage

We understand the importance of bilingual services. Our staff can help your Spanish-speaking customers with ease. We have bilingual English/Spanish BDC representatives who answer calls in Spanish & follow Spanish phone scripts. Our representatives are ready to handle bilingual communication quickly and effectively.

If you need reliable professionals to answer your phones during after hours, we are ready to assist you. Contact us now to learn more about our services.